Hyundai Flat Rate Technician needed immediately. Salary to reflect certifications/experience.

This position can be filled at either a D-2 or E2 Band level, depending upon candidate qualifications. This position will come with a company car and will cover Odessa, Texas. JOB SUMMARY: Investigates, evaluates, negotiates and brings to a final resolution personal lines material/physical damage of a moderate to severe nature. Promotes and provides ""On Your Side"" customer service. Responsible for the handling of claims in accordance with prescribed authorization and claims best practices. JOB RESPONSIBILITIES: 1. Promptly and effectively handles to conclusion all assigned claims with little to no direction and oversight. Makes decisions within delegated authority as outlined in company policies and procedures. Adheres to high standards of professional conduct consistent with the delivery of superior service. 2. Determines proper policy coverages and applies best claims practices to conclude assigned cases in accordance with company guidelines. Adheres to high standards of professional conduct while providing delivery of superior claims service. 3. Opens, closes and adjusts reserves in accordance with company practices designed to ensure reserve adequacy. Recommends Special Reserves where necessary. In accordance with Corporate Reserving Guidelines. Adheres to file conferencing notification and authority procedures. 4. Maintains current knowledge of insurance and applicable product/services; court decisions which may impact the claims function; current guidelines in the claims function; and policy changes and modifications. This may require attendance at various seminars and/or training sessions. 5. Maintains current knowledge of local industry repair procedures and local market pricing. 6. Submits severe incident reports, reinsurance reports and other information to claims management as needed. 7. Partners with SIU and Subrogation to identify fraud and subrogation opportunities. 8. Delivers a positive On-Your-Side customer service experience to all internal, external, current and prospective Nationwide customers. 9. Serves as a mentor to less experienced claims associates and assists with training/presentations as assigned by claims management. 10. Other duties as assigned. JOB REQUIREMENTS: Education: Undergraduate degree or equivalent experience. Licenses/Designations: State licensing where required. Successful completion of required/applicable claims certification training/classes. Professional development such as IIA or CPCU preferred. Experience: Three to Five years successful experience in customer service and/or claims handling required. Material/physical damage experience preferred. Related repair industry experience a plus. Knowledge: Demonstrated knowledge of customer service principles. Insurance company operations and multiple property casualty insurance lines of business. Material/physical damage repair processes, vendor management, customer service techniques, and all related claims systems. Demonstrated knowledge and adherence to best claims practices. Participation in technical insurance or industry coursework preferred (CPCU, ICAR, ASE) Skills/Competencies: Proven ability to meet customer needs and provide exemplary service by informing customers of the claims process and ensuring a positive customer experience. Excellent customer focus and proven ability to proactively meet customer needs. General knowledge of insurance theory and practices, insurance contracts and their application. Familiarity with claims processing and claims best practices and procedures preferred. Proven knowledge of insurance contracts, medical terminology, workers compensaiton, and the legal aspects of court procedures affecting legal liability for all lines of insurance. Knowledge of claims systems.Proven analytical skills necessary to make decisions and resolve conflict in such areas as application of coverage to submitted claims, application of laws of jurisdiction to investigation facts, application of policy exclusions and exceptions. Proven ability to establish repair requirements and cost estimates for extensive losses and serves as a subject matter expert on respective claims projects. Proven organizational skills to effectively prioritize increased and more complex workloads.Demonstrates strong but flexible standards and can act different, can be seen as balanced based on the conflicting demands of the position. Excellent written and verbal communication skills necessary to effectively communicate and/or negotiate with policyholders, claimants,attorneys, agents, and general public. Demonstrated leadership capabilities to effectively train, coach, and provide feedback to less experienced associates. Ability to operate a PC and related software. Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors. Staffing Exceptions to the above Minimum Job Requirements must be approved by: Business Unit Executive and Human Resources. JOB CONDITIONS: Working Conditions: Field or office claims environment. May require ability to sit and operate telephone and personal computer for extended periods of time. Representatives may be required to operate an automobile and have a valid driver's license with a safe driving record. Must be able to make physical inspections of accident scenes. Must be able to climb, balance at various heights, stoop, bend, and/or crawl to inspect vehicles and structures. Must be able to work out of doors in all types of weather. Must be willing to work irregular hours and to travel with possible overnight requirements. Must be available to work catastrophes (CAT) requiring travel to CAT sites with multiple onsite responsibilities and/or for extended periods of time. Extended and/or non-standard hours as required. Credit/Background Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Job Evaluation Activity: Edited 5/2/11 JTG

Senior Performance Technician Position Overview The Senior Performance Technician is responsible for the day to day completion of each car job that enters the shop. He examines vehicles and compiles estimates of repair costs to secure customer’s approval to perform repairs. His job entails inspecting, maintaining and repairing vehicles using the highest level of professionalism to ensure 100% customer satisfaction. Efficient Day to Day Shop Activities Providing an approachable and trustworthy experience for customers is crucial in this environment in order to deliver quality service in a timely manner. Metrics and Reporting Ultimately this is the revenue pipeline for the shop, therefore proper time management and efficiency skills are critical to the success of this position. - Quoting jobs as close to real time as possible to ensure car delivery dates are realistic and attainable. - Utilizing shop software (RO Writer and SpeedPoint) to correctly log hours, notes and parts to keep accurate records. - Employing strong problem solving skills to combat unforeseen problems in a timely manner - Be involved in the online forums and car communities, and look for new customer opportunities.

POSITION PURPOSE: The High Horsepower Diesel Engine Field Service Technician has safety, customer satisfaction, and business responsibilities within branch operations. The person in this role is responsible for identifying, troubleshooting, diagnosing and providing quality repair to high-horsepower diesel engine components at customer sites in the field. The HH Field Service Technician is both the technical expert and primary customer support contact to the customer, and is therefore responsible for continually communicating with the customer to provide an exceptional customer experience. RESPONSIBILITIES: SAFETY - Know and follow all Company and customer safety rules, including maintaining a safe, clean, and orderly work area, and fully participate in Company accident prevention and safety improvement activities. - Maintain adequate personal tooling to perform assigned tasks. - Operate and maintain a Company Service Vehicle responsibly, and in accordance with local, state, and federal laws, and Company policy. CUSTOMER SATISFACTION (Internal and External) - Respond to all customer requests courteously and professionally, in a timely and responsive manner. - Travel to designated customer sites and perform professional quality shop or field service repairs consistent with Company standards. - Maintain a clean, professional personal appearance at all times, meeting all Company standards for professional appearance. - Advise the Service Supervisor of parts needed for necessary repairs. - Keep the Service Supervisor continually apprised, and utilize the Service Supervisor to assist in answering customer questions and problems when necessary. BUSINESS - Document detailed, complete and legible descriptions of all repair operations performed, using required all forms and procedures. - Accurately record time, expenses, and mileage. - Demonstrate a positive attitude and a high level of personal credibility and integrity with dealers, customers, management, and co-workers. OTHER - Maintain company and product confidentiality. - Attend and participate in all meetings, trainings, and activities as required. - Stay apprised of new techniques relevant to the work being performed; achieve and maintain technical competency. - Adhere to all Company policies and departmental procedures and rules. - All other duties as required. REQUIREMENTS: - High School Diploma or GED is required. - A 2-year technical training program completion, or completion of a 3 year apprenticeship, is strongly preferred. - 2-4 years of hands-on experience is required working on diesel engines. High Horsepower diesel engine experience is a strong plus. - A minimum of 2 years of customer service/contact is required. - Must have a basic set of industrial tools, including but not limited to industrial hand tools, air tools up to ¾ inch, torque wrenches, and multi-meters. - Must demonstrate technical knowledge of gas and diesel engines, and auxiliary support equipment. - Must demonstrate troubleshooting and analytical problem-solving skills. - Must be able to communicate effectively verbally and in writing. - Must be able to follow Company procedures and standard operating procedures. - Must be honest, reliable, and dependable, and have a positive attitude. - Must be able to work well under occasional pressure or within deadlines. - Must be able to work well independently or with others in a team environment. - Must have a record of good attendance and performance at prior jobs. - Must be able to travel 80-90% of the time in an assigned region, and/or work overtime, weekends, or holidays, sometimes on short notice. Overnight travel may be required. - Candidate must meet all eligibility requirements to drive a Company Service vehicle, including but not limited to: o Must have a current, valid driver's license issued by the state in which they reside. o Must have current motor vehicle liability insurance. o No convictions for any driving under the influence of alcohol or drugs charges (DUI) within prior 5 years. o No greater than three (3) moving violations within prior 12 month period. o No greater than 2 avoidable accidents on MVR within prior 3 years. o Candidate must be able to pass pre-employment drug testing and meet all physical requirements for the position. - If selected, candidates must consider this position as primary employment and hold no other jobs with this Company’s competitors, customers, or suppliers. PHYSICAL REQUIREMENTS: - Must be able to lift 50 pounds frequently; pushing and pulling a maximum force of 50#. - Must have the physical ability to wear Personal Protective Equipment (PPE) Protective Glasses, Protective Gloves, Protective Footwear as required. Cummins Rocky Mountain is an EEO/AAP employer.